New Look for Lipton Fresh Brewed Tea

I’m a very big fan of tea, iced or hot it’s my favorite drink. So I was excited to see that Lipton did a rebrand on their Fresh Brewed Ice Tea for the food service industry. The revitalized look showcases a new logo and “Drink Fresh” tagline.

The firm, Moxie TM, Inc., responsible for the rebrand, incorporates great design elements that help to convey the core message of freshness and refreshment.

The use of a familiar glass of iced tea, suggests the beverage was recently made. The wave of tea behind the glass adds excitement and movement. The golden brown tones of the tea convey the idea of fresh brewed. The supporting color palette is clean and bright and just screams fresh.

It’s a very well executed rebrand. Totally on target.

I love the pure simplicity of it. Makes me want to run out and get a big glass of cold ice tea.

Using YOUR Knowledge to build YOUR Brand?

Branding goes beyond the visual elements. Obviously, as a designer, my primary interest is in how things look; however, over the years I have noticed that many companies are not promoting the one thing that really makes them stand out… their expertise.

One of the best ways to build brand awareness and integrity is to establish yourself and your business as an expert in your target market. In a lot of cases, yes, this means you need to narrow down your target market… but that is another article in itself.

Many business owners are modest and don’t want to be the center of attention or they don’t trust enough in their own knowledge to use that as their primary brand element. A client once said that “I’m no different from anyone else in my industry.”  Aghast, my response was, “Then why would anyone do business with you over someone else?”

…He had no immediate answer.

But after talking it though together, we did come up with some key expertise points he had that others did not… giving us ammunition to market. He didn’t think that being in the business over twenty years and having a more specialized business than many in his peers made him an expert…but it does!

Your expertise is what makes you different so why wouldn’t you want to promote that? Not only should you be promoting your expertise, it should be your primary marketing tool.

…Yes, you read that right.

I say this because once you’ve set yourself up as the expert it makes the tactical pieces of your marketing easy to design and execute.

So in a sea of businesses, websites and marketing collateral, how are you going to stand out? And more importantly, how are you going to make your prospects think that you are only choice for them? Set yourself up as an expert.

I refer to this as creating your “Expert” Brand Positioning. What does that mean, and how do I do that, you ask?

In technical terms here is what that means:

EXPERT: a person who has special skill or knowledge in some particular field; specialist; authority.

BRAND: A brand is the identity of a specific product, service, or business. Brand encompasses identity – it affects the personality of a product, company or service.

So how do you set yourself up as an expert?

First you need to ask yourself two questions.

1. What is it that you are an expert in?
2. How can you promote your expertise to reach more people? In turn make more money.

The following five elements can help you answers those questions and properly execute a strong “Expert” Brand Position.

1. Brand Clarification – Identifying and/or Reinforcing a Clear & Focused Brand
2. Marketing – Creating a Strong Marketing Plan that Identifies All Targeted Market Niches
3. Publicity – Creating the Strategies to Communicate the Message(s)
4. Social Media – Creating a Social Media Plan that Reinforces Your Brand
5. Time Management & Productivity – Creating the Schedule to Implement the Marketing Plan and Publicity Strategies

Here’s to becoming an Expert!

The Marketing Budget – Where To Start

What Goes into Your Budget?

Before any budgets can be created, there has to be a marketing plan in place. The cost in time and energy to create the marketing plan will pay for itself. Hiring a marketing professional to help develop a plan is something you may want to consider. Too many times small businesses work without a plan and needlessly spend money on “marketing” efforts that have absolutely no return on investment. You need to have a clear vision of what your marketing strategy is and a set of marketing activities that will raise visibility and generate demand.

Sales Tools

Another area of your marketing efforts that would need to be budgeted for includes your sales tools. Examples of sales tools are your Web site, business cards, letterhead, brochures, flyers and other collateral materials needed to fulfill your sales goals. The most cost-effective thing to do is work with a design professional to create a branding package. Service packages will help you manage your budget by knowing upfront exactly what everything will cost.

If your company has the need for many sales tools, then a way to control costs is to create components as you go, but it is advisable that you not cut corners on the design or quality of the tools. Cutting corners on sales tools creates an image of being small and unprofessional to your prospects.

After your logo has been created, then start with business cards, then your Web site and a brochure.

Most businesses can benefit from a highly professional, quality Web site. Be sure you understand the importance of your Web site to your business and the impact it can have on your revenue before you determine the budget. If your primary marketing effort is Internet marketing, you really should consider putting a few more dollars into your Web site and have it developed professionally.

This rule also holds true for your other marketing materials. I heard a quote once from marketing professional that may be harsh but is 100 percent true. “The only way to keep your brochure out of the trash is to have it professionally designed.” Just take a moment to think about that. How many times have you gotten some kind of marketing piece and threw it out because it was not visually appealing, not well written or looked like it came off of an inkjet printer? You formed an opinion about that company in two seconds and decided it was unworthy of your business. You don’t want to be that company.

Working with a design professional can actually save you money. Industry professionals have many contacts for printing, hosting, PR and other services and often can negotiate better pricing because they represent many clients to one vendor. Also, if having a brochure, Web site, ad, postcard, etc., actually entices people to call and do business with you then the investment is well worth it.

Branding

If you are a new business or even an established business wanting to make 2011 your most successful year, you will likely need to put effort towards creating your company brand. Developing your brand image is more than just getting a logo to call your own. However a well-designed logo will be the centerpiece for your branding efforts. Your brand images will be the key components of your marketing efforts, so be sure you work with a design professional to create something that you can use for many years to come. This is not something that changes monthly or as often as the whim strikes.

Marketing Programs

After deciding on corporate branding issues, determining the appropriate sales or marketing support tools, the next step is to determine what programs you are going to execute. All promotional activities fall within the eight categories:

• Direct Marketing
• Internet Marketing
• Social Media
• Advertising
• Public Relations
• Word of Mouth
• Strategic Partnerships

To identify what programs are the best for your business, you might want to begin by seeing what others—in your industry, as well as outside your industry—are doing. However, don’t get caught up in “copycat marketing.” What others do may not be right for you, and part of why you put a marketing plan together is to differentiate yourself from others, but it is a good start to look at their activities for guidance on where you should invest your dollars.

Once you have established your plan keep in mind that you don’t need to do all the activities at once. Plan them out over the year so you can budget for them and measure their effectiveness. If you have too many things going on at once, you won’t be able to keep track and measure.

Understanding the return on investment on a marketing activity enables you to determine whether to keep it running or stop it and try something else.

Summary

Establishing an annual marketing budget helps you identify the money your business has to invest in its marketing activities. Managed properly, your marketing budget is the best investment you can make in your company. If you wisely invest your marketing dollars, you can get a profitable return on your investment.

 

Building Your Brand: Defining Your Message?

Think of building your brand like building a house. You have to have a solid foundation to build a strong stable home and it’s no different for your business. Branding is the foundation of your business and it needs to be solid and strong to build a stable business. It’s important to invest the proper time and resources to get it right the first time.

When people think of branding, they usually think of a logo. However, a logo is only a piece of a company’s overall brand. Your brand should speak about what your company stands for, what differentiates you, as well as how you want people to feel when they encounter your brand. Ultimately, branding conveys the overall personality of your company.

Your brand should drive everything from the look and feel of your marketing materials to how employees answer the phone. The most successful and memorable brands are the ones that have developed a strong brand message and have implemented it consistently throughout every aspect of their business.

A great example is Apple. They have branded themselves as a company that makes high-end, innovative products geared towards a hip, tech-savvy consumer. Everything from their product design, packaging, advertising to their store layout reinforces this idea.

Before you hire someone to create a logo, website or any other marketing materials, it’s vital to determine your brand message. Your brand message not only explains why customers should choose you but if done properly your brand will make them think that you are the only one that can solve their problem.

It’s important as a business owner to define your brand. You can hire someone to help you develop your brand, but you really need to do your homework and answer the following questions yourself. You and only you know the answers. You need to have clarity on who your business is in order to start the branding process.

Here are some simple questions that will help you define your brand.

1. Determine what problem you solve. When you decided to start a business, you realized that you could fill a need in the marketplace. What is that need or that problem that only you can solve?  Remember, your business isn’t about you, it’s about filling a need.
2. What is your area of innovation? As an entrepreneur, you have the unique ability to determine what is important to you and your business. What do you want your business to stand for? Quality? Price? Convenience? Think about one or two words or phrases that you want to define your business. Keep it simple. Otherwise, it will be difficult for you to communicate effectively and for your customers to identify.
3. Who is your target market and why do they care? Understanding who your customers are and what’s important to them will help you develop an effective message to attract them. For example, do your customers want Quality or Value? Speed or Convenience? Experience or innovation? There is a huge difference between Walmart and Macy’s and you’ll need to determine where your customers are and what they think in order to develop the proper message. You can’t be all things to all people, so make sure your brand speaks to your target audience.
4. What makes you truly unique and different? Part of branding is determining how your business stands apart from your competitors. Let’s stick with the dog-walking business example. If your business targets working mothers, you could include other add-on services that would be appealing to this audience. For instance, when you come to walk the dog, you can pick up or drop off the dry cleaning. Or, your service could include bathing the dog once a week. Listen to your audience. Research your competitors. Then, determine what makes your business different.

Building Your Brand: How to Create a Lasting Logo

The most important component of a solid brand is your corporate identity, or logo. It’s the cornerstone of your visual communications and brings together your business name and sometimes a graphic element to establish your business identity. Used consistently, logos help customers remember you when they need your product or service.

A common mistake business owners make is it to think that their logo has to include an image of the product or service they offer. A logo is simply a visual representation of your business. While it can be tempting for a financial planner to use a dollar sign, it doesn’t make for a very original logo. If every other financial planner in town uses the same imagery then your target market can’t tell you apart. The main goal of a logo is to connect with your target market and it can’t do that if it doesn’t differentiate your business from your competitors.

Entrepreneurs on a budget often decide to design a logo themselves. Although this may seem like a smart option, it can cost you in the long run. Not only can it be time-consuming to develop a logo yourself, it can also make your business look amateur. Even if you have a great idea for a logo, you may not be able to execute it properly.

Professional graphic designers have the skills and expertise to create a logo that will last. They understand how to use color, fonts and imagery to create a logo that matches your brand message. A professional designer will also keep into consideration the various uses of your logo and make sure it will look good no matter what the medium, from a business card to a billboard.

Hiring a professional designer does not have to break the bank. There are many talented freelance or boutique firms who can create a professional, lasting logo for a lot less than the large design firms.

Whether you decide to design your logo yourself or hire a professional, here are some things to keep in mind as you choose a logo for your business:

Design: Choose a design that reflects the style and personality of your business. And, almost more important, your logo should be appealing to the people your target market. For example, the logo design for a children’s clothing boutique would be vastly different from that of an accounting firm.

Scalability: When choosing a logo, make sure it will look good no matter the size. Your logo needs to be something that can be reproduced on both a business card and billboard. Logos that have too much detail can be difficult to recognize when distilled to a thumbnail.

Less is more: Some of the most recognizable logos, Nike, Mercedes, Coca-Cola and all have very basic, iconic designs. Simple logos are often the most effective as they are easy to digest and can more quickly communicate the essence of your business. They are also easier to reproduce in a variety of mediums like apparel or promotional items.

Uniqueness: As mentioned throughout this series, your logo should represent YOUR BUSINESS. Avoid using clip art, templates or other generic images.

I would love to get your comments…

Did you hire a designer to design your logo? Why or why not?

Why is Branding Important for a Small Business?

Is your sales cycle like a roller coaster ride? It could be because you don’t have a solid brand identity. Many small businesses don’t consider branding important, but I believe it’s one of the most important parts of your marketing efforts.

As small business owners you want to sell your products or services. Who doesn’t. So to avoid the roller coaster effect, consider adding some branding into the mix.

Investing in branding is a longer term strategy. It makes sales easier because the prospective client or customer already knows what the brand stands for, the quality, features and benefits, and has a level of expectation of service.

It’s also less expensive to roll out new products and services when you already have a strong brand umbrella. It’s like the difference between a job and a career. Branding is a commitment.

Why should b2b companies use a branding strategy?
It’s actually less expensive in the long run. Every product doesn’t have to have it’s own promotional program and stand like a silo. A well developed brand is the thread that ties everything together.

I hate to use Nike as an example but they do have branding down to a science. They have expanded beyond just athletic shoes into apparel and sports equipment and have been accepted into those markets with open arms, because they have a sold brand umbrella and a consistent visual identity.

What makes up your brand?
Your brand is more than a series of words; it is your identity. Your name and logo should tell people something about you. Your brand should be strong enough to convey a message and a feeling in an instant. When you run a small newspaper ad, besides a Website, phone number and address, your logo may be all someone has by which to judge your business. If your logo design looks professional, it alone may be the reason that someone decides to buy your product or to hire you. Branding also includes clearly defined messaging, with words that connect with your target market. A set of design elements such as photos, color pallet, typefaces and illustrations are also integral parts in creating a dynamic brand.

Where to begin when developing your brand

1. What are your business’s values? What does your business stand for? What do you bring to your client relationships?
2. What’s your business’s personality?
3. Come up 5 feelings or thoughts that you would like your business to evoke for your clients and prospects. Keep in mind that these feelings or thoughts should be in-line with the way you perform your service.
4. Describe the services or products your company provides.
5. Which small businesses are your competitors?
6. Figure our what makes you truly unique and different?
7. Define your target or niche market and make sure your branding speaks to those groups.
8. Last but not least…What are some of the qualities that a client has to have to be a great client for you? Remember not everyone is a good client for you. It has to be a good fit on both sides of the coin.

Become the most recognized Brand in your market
Properly executed branding can set small businesses apart from their larger counterparts and get them noticed. Many small businesses think that they can’t compete, that their “market” is dominated by big business. When you do the steps above and define your target market you can compete with anyone.

New Gap Logo Take Two…

I can’t help myself but to comment again on the new Gap logo. Now that the company has responded to the negative public outcry, I must follow up.

They have released some statements that caught my attention.

First they said they have been working on this rebrand for two years. Wow, really I find that really hard to believe. They missed the mark in so many ways, how could that have happened with a two-years or discovery and development?

Second, they said the new logo was created to “connect with their millennial target market.” Again I find that to be a strange comment because they clearly did not “connect with their millennial target market.”

So I decided to do some research myself and here is what I found, in about 10 minutes.

1. I did a two second Google search and found this article on USA Today.com from earlier this year. It had some great insight on this generation. Based on what I read, if I were designing this logo I would have created something a bit more sophisticated instead of dumbing it down as they have. This was just one of many articles about the Millennial generation.
2. Then I conducted a quick focus group with my son and a group of his friends, who are Millennials. They were, conveniently for me, hanging out and eating everything at my house. I showed them the logo and asked them “what does this logo say to you?” They had various reactions, none of which were good. They all said that the logo looked like “they sell boring clothes.” Most of them said they have never spent any of their “own” money in a Gap store.
3. That comment made me pick up the phone and call a friend of mine who is the manager at a very large local mall. She said that their findings show that right now teens and young 20′s are the biggest spenders because they have money and no bills. Hmmm.

I’m not trying to make light of the discovery process. I know that if I were the one to do the rebrand I would dig deeper than just the three things I mentioned above. However, I do want to point out that I gained some valuable information from doing some simple research. Maybe they should have dug a little deeper.

So either Gap, Inc. is totally off on who their target market is, or they don’t understand the market they want to attract. Or both. It seems to me that they have completely lost touch of who they are and who their market is.

The last thing I will comment on is their invitation for a crowd-sourcing project. A representative was quoted saying “We love our version, but we’d like to… see other ideas.” There are two-things wrong with that statement. “We love,” tells me that this brand was created with an internal mindset. Yes, as a company you want to like your logo and be proud to promote it. It does make marketing a lot easier. However, you don’t start there, you end there. If you are a consumer products company you have to start with an external mindset. What does our market want, how do they feel, what emotion do we want them to feel when they interact with our brand? Gap has it all backwards.

The second thing wrong with their statement is the “invitation for a crowd-sourcing project” Are they aware that crowd-sourcing is the same thing as asking a professional to do spec work? This is a big no no as any professional designer knows. In case the folks at Gap don’t know what that means here is AIGA’s position on spec work. Basically they paid big money for a logo that doesn’t work, and now they are looking to the design community to bail them out, for free. Maybe they’ll give out some free chino’s if they like what you do. The design community should stand together and not participate. It’s an insult. Shame on Gap, Inc.

All of this has been disappointing and amusing all at the same time. I’ll be waiting to hear what they have to say next.

 

New Gap Logo – Branding Gone Wrong

OK really what were they thinking. The original Gap logo was an icon in American fashion. Whether you liked the clothes or not is another issue, but  pretty much everyone knows the gap logo. It’s right up there with Nike.

This is big branding mistake and clearly a display of corporate suits messing where they shouldn’t. I’m sure they thought since sales were down that they needed to rebrand themselves. A company with the brand equity they have does not need to do that. They can wade out the economic storm in tact if they stay strong to their brand. But they decided to make a change and now I think they will lose even more market share with this rinky dink, mess of a logo.

I’ve seen high school design students do better. The gradient of the logo really cheapens the overall identity and it lacks any sort of strength or visual interest. The font says nothing, well it does say something… boring.

I’m struggling to understand how this new logo came about, what’s its purpose and why it fails miserably. Even the original gap logo created in 1969 has more character than this new one.

I’m really hoping this is some kind of joke they are playing to get everyone to talk about them.

I guess we’ll just have to wait and see.

New Democratic Party Logo

The new mark for the Democratic party leaves me feeling a little empty. I like the simplicity of it but it does seem meaningless. I can see the republicans having a hay day with the “D” as a poor grade for the current administration. How could the designers miss that. Not very well thought out.

As boring as it is, it must have taken a lot of balls to decide not to include an American flag somewhere in the logo.

I’m very surprised at the lack luster of this logo. Maybe they are trying to appeal to the straight laced, button up conservatives. Which I think is a shame.

I give this design a D.

Sometimes changing a brand identity is not a good thing

So I have to comment on this rebrand that the Golden State Warriors just completed. This seems like a text book example of a desperate company. I could just hear it now, the owner or management team says “we need to do something to sell more tickets.” Marketing person says “we need to rebrand and reconnect with our fans” Management team says “Yes that’s what we need to do” Marketing person says “Lets get a new logo design and I have a.. nephew, cousin, neighbor, brother-in-law (you can fill in any name here) who can create a really cool new logo” so off they go and look at what they came up with.

This is probably the worst rebrand I have ever seen. Not really sure what the original one stood for but at the least it had visual interest, movement, dimension and you know it’s a basketball team. What the…. is with the new one. This looks like it was created by a high school student who happen to get their hands on some design software. Maybe the intent is to go retro and reconnect the team to its roots. OK I can appreciate that. Simplicity is a good thing in a logo design, but you can see that this new logo suffers from being created by unskilled hands. How disappointing and a honestly a waste of money.